1. Introduction
At Elite English Language Centre Phnom Penh (“we,” “us,” or “our”), we are committed to providing high-quality educational services. However, we understand that there may be circumstances in which you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds will be provided.
2. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on the first payment made for any of our courses. If you are not satisfied with the course for any reason, you can request a full refund of your first payment within 30 days of the initial purchase date.
3. Eligibility for Refund
To be eligible for a refund under the 30-day money-back guarantee, you must meet the following conditions:
The refund request must be made within 30 days of the initial payment date.
The course must be the first one you have enrolled in at Elite English Language Centre Phnom Penh.
You must not have completed more than 25% of the course material.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team at admissions@elcpp.com or +855 76-2845-789.
Provide your full name, contact information, the course you are enrolled in, and the reason for your refund request.
Our customer support team will review your request and, if eligible, process your refund within [X] business days.
5. Processing Refunds
Once your refund request is approved, the refund will be processed to the original payment method used during the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.
6. Non-Refundable Items
The following items are non-refundable:
Subsequent payments made after the first payment.
Payments for courses or services that have been completed more than 25%.
Any additional materials or resources purchased separately from the course.
7. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: admissions@elcpp.com
Phone: +855 76-2845-789
Address: Morgan Tower, Koh Pich, Phnom Penh 120101